Refund Policy

At Unnati Apki, customer satisfaction is our top priority. Please read our refund policy carefully to understand the terms applicable to your purchase.

1. Refund Policy for Digital Products

Given the nature of digital products, refunds will only be issued under specific circumstances:

Eligibility for Refund:
- If the digital product is defective, corrupted, or inaccessible after purchase.
- If you were charged incorrectly (e.g., duplicate transactions).
Ineligibility for Refund:
- Refunds are not issued if the product has been downloaded or accessed successfully.
- Refunds will not be processed for dissatisfaction based on subjective preferences or expectations after purchase.
How to Request a Refund:
- Please contact our customer support team at [Insert Contact Email/Phone].
- Include your purchase details, the issue, and proof of payment.
- Refund requests must be submitted within 7 days of purchase.

2. Refund Policy for Physical Products (When Introduced)

In the future, if we sell physical products like books or merchandise, the following terms will apply:

Eligibility for Refund:
- Physical products that are defective or damaged during transit are eligible for refunds or replacements.
- Refund requests must be submitted within 7 days of receiving the product.
Ineligibility for Refund:
- Products that are used, altered, or not in their original condition.
- Refunds will not be processed for reasons of buyer’s remorse.
Return Process:
- Customers must return the product in its original packaging. Return shipping costs may be the responsibility of the customer unless the product is defective or damaged.
- Refunds will be processed once the returned product is received and inspected.

3. Non-Refundable Transactions

Any product purchased during special promotions, sales, or with discounts may not be eligible for refunds. Specific terms will be stated during the promotion.

4. Refund Method and Timeline

Approved refunds will be processed back to the original payment method within 5-10 business days.
If you do not receive your refund within the stated timeframe, please contact our support team for assistance.

5. Contact Us

If you have any questions or concerns about our refund policy, please reach out to us:

Email: unnati.india2025@gmail.com